A 5-minute checklist before you book.
1
Check your thermostat
Make sure it's set to COOL (or HEAT), the temperature is below room temp, and the batteries are good. You'd be surprised how often this is it.
2
Replace the filter
A clogged filter chokes airflow and can freeze your evaporator coil. If you can't see light through it, it's overdue.
3
Check the breakers
Look at your electrical panel for tripped breakers labeled 'AC,' 'air handler,' or 'furnace.' Reset once — if it trips again, stop and call us.
4
Check the outdoor disconnect
There's a pull-out disconnect box on the wall next to your outdoor AC unit. Make sure it's fully seated.
5
Look at the condensate drain
A clogged drain can trip a safety float switch and shut your system off. If the drain pan is full or you see water near the furnace, that's likely the cause.
6
Clear around the outdoor unit
Leaves, grass clippings, or shrubs touching the condenser can block airflow. Leave 2 feet of clearance.
Stop and call us if…
You smell gas (leave the home and call 911 first)
A breaker won't stay reset
You see ice on the indoor coil or refrigerant lines
Water is leaking around the furnace or air handler